You can now access your records, order repeat prescriptions and book an appointment with a doctor using our online service.  if you are not already registered please contact the surgery who can register you for this service.  Please bring current Photo ID into reception.


Welcome to the Hucclecote Surgery, we do hope your experience is a positive one; we aim to deliver a first class primary care service to all of our patients to enhance standards of healthcare.

This website will give you information about the Practice and its values – describing the way we aim to work and what we aim to achieve.


Patients are at the centre of all we do, and providing patients with safe, effective care and treating people with the dignity and respect they deserve as individuals is central to our values.

Hucclecote Surgery ensures that all visitors are treated with dignity and respect and in line with the Practice dignity and respect policy, please click here to read our policy.

For more information and to see our vision statement and our aims and objectives click here.

If you would like more information about why we collect data about you, how that information may be used and how we keep it safe and confidential.  Please click here to see our Privacy Notice. 


If you would like to know more about how the following organisations share your information, please click on the relevant name:

Gloucestershire Clinical Commissioning Group (CCG) 

Joining Up Your Information (JUYI)


NHS Constitution


The NHS is founded on a common set of principles and values that bind together the communities and people it serves – patients and public – and the staff who work for it.


This Constitution establishes the principles and values of the NHS in England.


It sets out rights to which patients, public and staff are entitled, and pledges which the NHS is committed to achieve, together with responsibilities which the public, patients and staff owe to one another to ensure that the NHS operates fairly and effectively.


All NHS bodies and private and third sector providers supplying NHS services are required by law to take account of this Constitution in their decisions and actions.


The Constitution will be renewed every 10 years, with the involvement of the public, patients and staff.


Making it available to Patients

The web link to the NHS Constitution is available below and also on our Notice Board in reception.

Conscientious objection

We have previously advised that it might be open to GPs to refuse to engage in the firearms certification process on grounds of conscientious objection on the basis of religious or ethical beliefs. We reiterate this advice.

Legal opinion is that a GP who refuses to engage on these grounds should have due regard to the GMC guidance, notwithstanding that this guidance is primarily written for the purposes of referral for procedures, treatments and interventions rather than the compilation of a medical report.

GMC guidance does require GPs to take reasonable steps to notify their patients of their conscientious objection in advance, and we would advise doctors who hold such beliefs to ensure a clear statement to this effect is placed on their website and on notices in public areas of the practice.

In our view conscientious objectors are not required to arrange for alternative provision of such a report (which may itself conflict with their ethical stance), although they may choose to do so.

NHS Prescription Ordering Line (POL)

With effect from 31st July 2017 there will be a convenient and easy way to order your prescriptions!


















The service aims to relieve some of the administration burden for practices in processing repeat prescriptions.  Patients can call a dedicated phone line 0300 421 1215 or the surgery on 01452 617295 and choosing option 1, to order their repeat prescription.  This connects to a new team at Sangar House who can process the request in the patient's own clinical system, for GP approval and transmission to the patient's nominated pharmacy.



We are happy to announce that Hucclecote Surgery is the first GP surgery in Gloucester City to support Park Run.  Park Run is free to everyone and takes place on Saturday mornings from 9.00am at Gloucester Park.  Further details can be found on their website: or by taking a look at the following poster.

It is a great way to meet people, keep fit and stay healthy - you do not need to be a 'Mo Farah' as all levels of ability very welcome.

Dr Haseler, Dr Head & Sarah joined in the fun this Saturday, more staff will continue to participate as well as promoting this worthwhile event to all our patients.

**Don't forget to register & take your barcode!!**



⚠️Coronavirus (COVID-19)⚠️

Please visit our dedicated page to find out all the latest information & guidance regarding the recent outbreak.

Easter Pharmacy Opening Times 

Please click on the link below for Pharmacy opening times in Gloucestershire over the Easter Bank Holiday weekend:

Easter Pharmacy Opening Times

Changes to the way we are working

Important Update (18/03/2020):

With effect from tomorrow (19th March 2020) we are operating a closed door policy.  Please DO NOT come into the surgery for any enquiries, instead please call reception on 01452 617295. 

Repeat prescriptions can be requested in the following ways:

  1. Online (if you already have access, please logon at:

  2. Via the NHS App (to register:

  3. Telephoning the Prescription Ordering Line on 0300 421 1215

  4. Writing to us and posting in the red post box outside the front door (please remember to give full name, date of birth and address along with the name of the medications required)

  5. Emailing (please remember to give full name, date of birth and address along with the name of the medications required)


Please note we will be prescribing two months’ worth of medications.  Please do not order more, as we are unable to prescribe.

For all other enquiries, please contact reception (as normal) on 01452 617295 or email

If you have spoken to a GP/nurse within the last 48 hours and have been instructed to come in to the surgery, please wait in your car until we contact you on your mobile.  If you have no mobile please come in as normal, but please DO NOT come in early.  Please DO NOT bring friends/family with you in to the surgery.

We thank you for your continued co-operation and support during this time.

Hucclecote Surgery may be moving......

Unfortunately, until the current land owner of the preferred site receives formal planning permission, we CANNOT disclose the location.

Over The Counter Prescribing Update


NHS Gloucestershire Clinical Commissioning Group (CCG) has confirmed a change relating to NHS prescribing of a range of medicines, vitamins and minerals that are available to buy over the counter from pharmacies and supermarkets.

This follows a national consultation and subsequent NHS England guidance that recommends that over the counter medicines associated with a number of minor, short term conditions, which either get better by themselves or can be self-treated by the individual, should no longer be routinely prescribed by GP surgeries.

It includes medicines for coughs, colds, infrequent cold sores of the lip, mild to moderate hayfever, mild cystitis, nappy rash, warts and verrucas, earwax and head lice.

The CCG’s Priorities Committee has considered the NHS England guidance and agreed that the recommendations should be fully implemented across the county.

In line with national guidance, the CCG has agreed exceptions to the change, which include:

  • Patients prescribed an over the counter medicine for a long term or more complex condition or;

  • Where a clinician considers that a patient’s well being could be affected due to health, mental health or significant social vulnerability.

For more information please click here.

Pregabalin & Gabapentin

   Notification of change to your prescription


                                               From the 1st April 2019, following a government                                                   consultation Pregabalin and Gabapentin will                                                           become Controlled Drugs (CDs).  Due to this change the quantity on your prescription may be reduced.  This is because; it is only recommended that a maximum of 30 days should be prescribed for CDs, to ensure safety.  Controlled Drug prescriptions MUST be dispensed by your pharmacist within 28 days of the date on the prescription.  Therefore, if you are owed any medication by the pharmacy, please make sure you collect this by 1st April 2019 as they will not be able to dispense any outstanding batches after this date.


As from Monday 11th March our clinical system will be enabled to send CDs via the electronic prescription service (EPS).  So if this is your usual method for collecting your prescription, this will continue but please discuss any further arrangements with your chosen pharmacy.  If you currently collect your prescriptions from the surgery you will need to speak to reception about completing the ‘Controlled Drug Authorisation’ forms.

Gloucester Life Changes Springboard Group

Springboard Groups provide support and activities for older people coping with changes in their life.  Starting from Thursday 12 September your local Group meets weekly at Hucclecote Community Centre & Library, between 2pm - 3.30pm.  For more information please click here or visit their website:

Improved Access Appointments

We now offer Improved Access Appointments at The Alney Practice, Brockworth Surgery,      Churchdown Surgery, Hucclecote Surgery and Longlevens Surgery.  These appointments are available:


Monday to Friday between 6:30pm - 8:00pm and also   on Saturday mornings between 8:00am - 12:30pm

For more information please visit our Improved Access Appointment page (click here)